Total Quality Management and Operational Excellence
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Total Quality Management and Operational Excellence
Text with Cases
Turner, Michael A.; Oakland, John S.; Oakland, Robert J.
Taylor & Francis Ltd
07/2020
556
Dura
Inglês
9781138673403
15 a 20 dias
1190
Descrição não disponível.
Part 1: The Foundations of TQM 1. Understanding Quality 2. Models and Frameworks for Total Quality Management 3. Leadership and Commitment Part 2: Planning 4. Policy, strategy and goal deployment 5. Partnerships and resources 6. Design for quality Part 3: Performance 7. Performance measurement frameworks 8. Self-assessment, audits and reviews 9. Benchmarking and Change Management Part 4: Processes 10. Process management 11. Process re-design/engineering 12. Quality management systems 13. Continuous improvement - the basics 14. Continuous improvement - more advanced (incl Taguchi & Six Sigma) 15. Continuous improvement - lean systems Part 5: People 16. Human resource management 17. Culture change through teamwork 18. Communication, innovation and learning Part 6: Implementation 19. Implementing TQM
Este título pertence ao(s) assunto(s) indicados(s). Para ver outros títulos clique no assunto desejado.
Business Processes;Business Excellence;systems;EFQM Excellence Model;business;Quality Management System;statistical;Process Re-design;process;CEO;control;EFQM;lean;CSFs;six;Held;sigma;TNT;Quality Function Deployment;model;CMMI;Feedback;Cycle Time;Lean Six Sigma;Operational Excellence Programme;Face To Face;Policy Deployment;Black Belts;Target Operating Models;KPOs;Performance Measurement Framework;Business Management Systems;Good Process Management;Master Black Belts
Part 1: The Foundations of TQM 1. Understanding Quality 2. Models and Frameworks for Total Quality Management 3. Leadership and Commitment Part 2: Planning 4. Policy, strategy and goal deployment 5. Partnerships and resources 6. Design for quality Part 3: Performance 7. Performance measurement frameworks 8. Self-assessment, audits and reviews 9. Benchmarking and Change Management Part 4: Processes 10. Process management 11. Process re-design/engineering 12. Quality management systems 13. Continuous improvement - the basics 14. Continuous improvement - more advanced (incl Taguchi & Six Sigma) 15. Continuous improvement - lean systems Part 5: People 16. Human resource management 17. Culture change through teamwork 18. Communication, innovation and learning Part 6: Implementation 19. Implementing TQM
Este título pertence ao(s) assunto(s) indicados(s). Para ver outros títulos clique no assunto desejado.
Business Processes;Business Excellence;systems;EFQM Excellence Model;business;Quality Management System;statistical;Process Re-design;process;CEO;control;EFQM;lean;CSFs;six;Held;sigma;TNT;Quality Function Deployment;model;CMMI;Feedback;Cycle Time;Lean Six Sigma;Operational Excellence Programme;Face To Face;Policy Deployment;Black Belts;Target Operating Models;KPOs;Performance Measurement Framework;Business Management Systems;Good Process Management;Master Black Belts
