Routledge Companion to Managing Digital Outsourcing

Part I: Innovation in Business Models and Digital Outsourcing

1. Strategic Sourcing in Turbulent Times: The Impact of Trust and Partnership: Robert J. Benson and Pieter M. Ribbers

2. Influence of New Business Models and Technology on Technology Strategy and Partnerships: Christopher P. Holland

3. Enterprise Architecture: Marlies van Steenbergen

4. Agile and DevOps in the Context of Enterprise Architecture & IT Architecture: Bill Schiano

5. Supply Chain Coordination and Integration: Jos van Hillegersberg1 and Dissa R. Chandra

6. Offshore Outsourcing: Hans Solli-Saether and Petter Gottschalk

7. Impact Sourcing (Socially Responsible Outsourcing): Prof. Ron Babin and Prof. Brian Nicholson

8. Samurais and Ninjas: Ambidexterity @ AXA Konzern AG: Antje Susanne Koch, Pieter Ribbers and Anne-Francoise Rutkowski

9. Can Outsourcing Improve Competitive Advantage in Direct Retail Banking? Julia Kotlarsky and Jan Teckemeyer

Part II: Interorganizational Relations and Transfer

10. Governing and Orchestrating Relationships in Outsourcing with Multiple Vendors: Albert Plugge and Marijn Janssen

11. Knowledge Transfer in the Transition Phase: Review of the Literature and Implications for Digital Business Strategy and Agility: Oliver Krancher

12. Tackling the Challenge of Transition Thases with KAIWA: How to Steer the Critical Success Factors of Human Interaction: Erik Wende and Andre Mertel

13. Parties, Partners and the Law. Some Contractual and Compliance Issues in Digital Outsourcing: Kees C. Stuurman

Part III: From On-site-to Cloud

14. Welcome Mission Critical Cloud: Arjan Eriks

15. Gravitation of SaaS-Centric Cloud Platforms: Andre Halckenhaeusser, Armin Heinzl and Kai Spohrer

16. Governing Cloud Computing Services: Mathew Mertens, Steven De Haes and Tim Huygh

17. When the Cloud Runs out of its Silver Lining: Kiron Ravindran, Juan Manuel Gonzalez Munoz and Alex van den Bergh

Part IV: Developments to Come

Chapter 18. Blockchain and other Distributed Ledgers: Eddy H.J. Vaassen

Chapter 19. Internet of Things: Marcel Baron

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Business Process;outsourcing;CIO;information technology;GDPR.;supply chain management;Digital Business Strategy;business strategy;KPI;governance;External Service Providers;Internet of Things;Cloud Service;IoT Device;decision-making framework;Enterprise Architecture;Cloud environment;Cloud Service Provider;strategic digital outsourcing;Enterprise Systems;Outsourcing Relationships;Distributed Ledger Technology;Smart Contract;Blockchain Applications;Open Source Software;Cloud Governance;ERP System;Business Case;KT Literature;Environmental Dynamism;ERP;Bitcoin Blockchain;IoT Platform;KT Outcome