Linguistic Ethnography of a Multilingual Call Center
Johanna Woydack
Springer International Publishing
1
2019
en
9783319933238
This book presents an innovative institutional transpositional ethnography that examines the textual trajectory of “the life of a calling script” from production by corporate management and clients to recontextualization by middle management and finally to application by agents in phone interactions. Drawing on an extensive original research it provides a behind-the-scenes view of a multilingual call center in London and critiques the archetypal modern workplace practices including extensive use of monitoring and standardization and use of low-skilled precariat labor. In doing so, it offers fresh perspectives on contemporary debates about resistance, agency, and compliance in globalized workplaces. This study will provide a valuable resource to students and scholars of management studies, communication, sociolinguistics, and linguistic anthropology.
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Sociolinguística
Bilinguismo e multilinguismo
Análise do discurso
Estudos étnicos
Sociologia: trabalho e mão de obra
Antropologia social e cultural
Bilinguismo e multilinguismo
Análise do discurso
Estudos étnicos
Sociologia: trabalho e mão de obra
Antropologia social e cultural
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