Work Analysis in the Knowledge Economy

Part I - Introduction to Work Analysis Chapter One: Defining Work Analysis Chapter Two: Human Resource Development and Work Analysis Chapter Three: Work Analysis Roles and Process Chapter Four: Structures of Work Part II - Work Analysis Techniques Chapter Five: Job Analysis and the DACUM Process Chapter Six: Task Analysis Chapter Seven: Occupational Analysis Chapter Eight: National Occupational Standards Chapter Nine: Critical Incident Technique Chapter Ten: Work Processes Analysis Chapter Eleven: Individual Competencies Chapter Twelve: Conducting a Competency Analysis Part III - Using Work Analysis Information Chapter Thirteen: Task Statements and Training Design Chapter Fourteen: Structured On-the-Job Training Modules Chapter Fifteen: Performance Support Guides Chapter Sixteen: Performance Rating Scales Chapter Seventeen: Competency Assessment and Development Part IV. Future Perspectives Chapter Eighteen: Knowledge Work and Digital Talent Chapter Nineteen: Future Directions of Work Analysis Appendix A Structured on-the-job training (S-OJT) module of a knowledge-based task

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• Gestão do pessoal e recursos humanos