Quality Beyond Borders

Acknowledgements, About the Author, Introduction, Tips on the use of this book, Preface - the Japanese Quality Revolution, Chapter 1 What is Quality? Chapter 2 The Role of People in Quality, Chapter 3 The Role of Monitoring and Measuring in Making Quality Decisions, Chapter 4 Business Performance Improvement, Chapter 5 Quality Management Systems, Chapter 6 Quality-related Legislation and Regulation, Chapter 7 New Product Development, Chapter 8 Supply Chain Management, Chapter 9 Where do we go from here? Appendix 1: An account of the quality-related post-war history in Japan, Bibliography, Index

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• Controlo de qualidade (C.Q.) e Gestão da Qualidade Total (G.Q.T.)
• Estratégia de negócios
• Economia
• Gestão da produção e do controlo de qualidade
• Ciência ambiental, engenharia e tecnologia
• Engenharia de produção

Leicester City Football Club;quality management;NATO Document;management;Sea Water;continuous improvement;Hoshin Kanri;six sigma;QC Circle;quality control circles;Risk Reduction Resources;UK History;lean manufacture;Moisture Content;total quality management;UK Culture;quality leadership;Daily Personal Noise Exposure;business practitioners;Kano Questionnaire;quality policies;UK Ministry;Lean Six Sigma;Process Decision Programme Chart;company-wide quality work;Common Law Related;Bath Tub;EU Directive;Loose Brick;Display Screen Equipment;QFD;PDCA Cycle;Affinity Diagram;Hazardous Manual Handling;Fishbone Diagram;Prioritisation Matrix